Privacy overview
Star Casino collects information needed to operate accounts, process payments, protect players, respond to support requests and meet legal or compliance duties. The site should not collect more data than is needed for those purposes. Privacy also depends on player behaviour: use a private device, keep account details accurate and never send documents through unofficial channels.
Information we may collect
Account data may include name, email, date of birth, contact details, login records, payment references, game activity, bonus status, device signals and messages sent to support. Verification documents may be requested when required for age, identity or payment ownership checks.
| Data type | Purpose | Player note |
|---|---|---|
| Account details | Registration, login and support | Keep details current to reduce account delays. |
| Payment records | Deposits, withdrawals and ownership checks | Use methods held in your own name. |
| Device and cookie data | Security, preferences and performance | Essential cookies may be required for login. |
| Responsible gambling records | Limits, exclusions and safer play monitoring | Some records may be retained for player protection. |
How information is used
Data is used to create and secure accounts, process transactions, provide games, manage promotions, detect misuse, support responsible gambling tools and send essential service messages. Marketing should be optional where consent is required. Some processing is necessary even after an account is closed, especially where payment records, fraud prevention, self-exclusion or legal retention duties apply.
Cookies and analytics
Cookies can keep sessions active, remember preferences, measure site performance and support fraud prevention. Players can control some cookies through the browser, although essential account cookies may be required for the site to work. Analytics should be used to understand site performance and account journeys, not to expose private payment details in public reports.
Security and retention
Star Casino should protect account data with access controls, secure transmission and limited retention. Players also share responsibility by using private devices, strong passwords and secure upload channels. If a player suspects account misuse, the safest next step is to stop transactions, change credentials and contact support from the official site.
- Access: You may request a copy of personal data where applicable law allows.
- Correction: You may ask to correct inaccurate account details.
- Deletion: Some deletion requests may be limited by payment, security or legal retention duties.
- Consent: Marketing preferences can be changed where consent is required.
Contact for privacy questions
Players may request access, correction or deletion where applicable law allows. Some records must be retained for payment, security, responsible gambling or legal reasons. When making a request, include enough detail for support to identify the account, but avoid sending sensitive documents until Star Casino provides a secure upload route. Privacy requests may take time if the account has open withdrawals, active disputes or responsible gambling restrictions that must be preserved. Star Casino may also need to verify the person making the request before changing sensitive records, because privacy controls should not become a way for someone else to access or alter an account.
Canadian contact address: Corner of HWY 41 & 36N, Whitecourt, AB T7S 1N3, Canada